If you change your mind, you can cancel your contract within 14 days without giving a reason, subject to the exclusions below. The cancellation period expires 14 days after the day on which you, or a third party indicated by you, acquires physical possession of the goods.
How to cancel or return goods
To exercise your right to cancel, contact us by a clear statement, for example by email or letter.
Email: [email protected]
Telephone: +44 (0)330 133 0431
Return goods to:
LUBA Distribution Ltd
Unit 1108 Marco Island
Huntingdon Street
NG1 1AW
Nottingham
United Kingdom
You must send goods back without undue delay and no later than 14 days from the day on which you communicate your cancellation. The deadline is met if you send the goods before the 14 day period has expired.
Condition of returned goods
Returned goods should be complete, in their original packaging where possible, and handled only as necessary to establish their nature, characteristics and functioning. We may make a deduction for any loss in value caused by unnecessary handling.
Refund timing
We will reimburse approved refunds without undue delay and no later than 14 days after we receive the returned goods, or 14 days after you provide evidence that the goods have been sent back, whichever is earlier. Refunds will normally be made using the original payment method.
Return shipping
Unless goods are faulty or incorrectly supplied, you are responsible for the cost of returning goods. We recommend using a tracked service for higher value items.
Exclusions
Cancellation rights may not apply to goods made to your specification, clearly personalised goods, goods liable to deteriorate or expire rapidly, or goods that become mixed inseparably with other items after delivery.
Faulty or damaged goods
Your statutory rights are not affected. If goods arrive damaged, faulty or not as described, contact us as soon as possible so we can arrange the appropriate remedy.